Please note: Should you choose FedEx expedited shipping, your order will be delivered in exactly that time frame (once it leaves our facility) even if your destination is normally delivered in less time. Ex. if you choose FedEx 3 Day then FedEx will hold your order and deliver it on the 3rd day even if your transit time is only 2 days. Don't choose a faster shipping option if your actual ship time is less. Some people will do this thinking it will insure delivery but this is not the case. This is a FedEx policy not an eWAM policy.
When will my item ship?
Most orders ship within 48 hours of receipt in the order in which they are received. Personalization may add up to 3 days to your order processing time during most months. August and December are exceptions due to the Back to School and Christmas seasons during which personalized orders could get delayed as much as 10 days. Our normal processing hours are Monday through Friday 8 a.m. to 3 p.m. cst. *Orders may be delayed due to bad weather, incorrect address information, different shipping and billing address information, or availability of the product.
During the months of October through December, we are continually increasing our staff to keep up with the holiday rush. However, it might take a bit longer to process your orders. We process orders in the same order they are received by eWAM. If you need your items by a specific date, please be sure to order with plenty of time.
We do not ship any orders on Saturday or Sunday. Shipping to P.O. Boxes is available only through the U.S. Postal Service.
Tracking your Package:
Once your order has shipped, you will receive notice via email.
Still have questions?
We always strive to give you great customer service at eWAM. Please call us if you have questions or concerns. You can reach us at 877-524-0433.
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